1. DEFINITIONS and LEGAL PROVISIONS
For the purposes of these Terms and Conditions – Consumers, the following terms shall have the following meanings:
“Seller” is the commercial company Klinika ENVY, s.r.o., ID No.: 36 607 215, Tax No.: 2022182261, VAT ID: SK2022182261, with registered office at Nerudova 14, Košice 040 01, Slovakia, registered in the Business Register of the City Court Košice, Section.: Sro, Insert No. 18118/V, phone no.: 00421 55 676 1666, e-mail: recepcia@envyclinic.sk.
“Buyer” is the consumer purchasing goods from the Seller.
“Consumer” is a natural person who, in connection with the consumer agreement, the obligations arising therefrom, or commercial practice does not act within the scope of their commercial activity or profession.
“Entrepreneur” is a person who, in connection with the consumer agreement, the obligations arising therefrom, or commercial practice acts within the scope of their commercial activity or profession, and any Buyer who does not have the status of a Consumer, in particular:
• a person registered in the business register
• a person conducting business based on a trade license,
• a person conducting business based on a license other than a trade license according to special regulations.
“Supervisory Authority” is Slovak Trade Inspection (hereinafter referred to as “STI”, Inspectorate of STI for the Košice Region, Vrátna 3, P. O. BOX A35, 043 79 Košice 1, Slovakia.
“Claim” is a claim of liability for defects in the goods or services.
The contractual relationship established by the purchase agreement is governed by the provisions of Act No. 40/1964 Coll. of the Civil Code, as amended (hereinafter referred to as the “Civil Code”, Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts (hereinafter referred to as the “Consumer Protection Act”), and Act No. 22/2004 Coll. on Electronic Commerce and on Amendments and Supplements to Act No. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Issues and on Amendments and Supplements of Certain Acts as amended in Act No. 284/2002 Coll. as amended (hereinafter referred to as “Electronic Commerce Act”).
2. GENERAL PROVISIONS
2.1. These Terms and Conditions – Consumers stipulate the rights and obligations of the contracting parties arising from the purchase agreement between the Seller and the Buyer, the subject of which is the sale and purchase of goods conducted through the website of the Seller https://www.envytherapy.com/ and https://www.simpltherapy.com/.
2.2. Terms and Conditions – Consumers are an integral part of the purchase agreement. In the event that the Seller and the Buyer enter into a written purchase agreement wherein they agree on conditions different from Terms and Conditions – Consumers, the provisions of the purchase agreement shall prevail over the provisions of the Terms and Conditions – Consumers.
2.3. The Buyer acknowledges that the purchase of the products included in the Seller’s offer does not give the Buyer any rights to use registered trademarks, trade names, company logos, or patents of the Seller or other companies, unless otherwise agreed to in a specific case by a separate agreement.
2.4. By sending the order, the Buyer confirms that they have familiarized themselves with these Terms and Conditions – Consumer and the main characteristics of the goods provided, and they agree with them in the version that is valid and effective at the moment of sending the order. A copy of the Terms and Conditions – Consumer will be sent to the Buyer as an attachment to the order confirmation to the e-mail address provided.
2.5. These Terms and Conditions – Consumers do not apply to purchase agreements concluded between the Seller and the Buyer who is an Entrepreneur.
3. PURCHASE AGREEMENT CONCLUSION
3.1. By concluding the purchase agreement, the Seller is obligated to hand over to the Buyer the item which is the subject of the purchase and enable the Buyer to acquire the ownership of it, and the Buyer undertakes to accept the item and to pay the Seller the Purchase Price.
3.2. The purchase agreement is concluded by the Seller’s binding acceptance of the Buyer’s proposal to conclude the purchase agreement.
3.3. The Buyer may make a proposal for the conclusion of purchase agreement in the form of a filled out and submitted form on the Seller’s website https://www.envytherapy.com/ and https://www.simpltherapy.com/.
3.4. The Seller’s binding acceptance of the Buyer’s order is expressed through e-mail confirmation about the acceptance of the order sent by the Seller to the Buyer after the Seller’s prior receipt of the Buyer’s order and verification of the availability of the goods, the applicable prices, and the date of delivery of the goods requested by the Buyer, labeled “Order Confirmation”.
3.5. The binding acceptance of the order contains above all information about the name and specification of the goods the sale of which is the subject of the purchase agreement, information about the price of the goods and/or other services, details on the delivery period, name, and details of the location where the goods are to be delivered, and information about the price, conditions, method and date of shipping of the goods to the agreed place of delivery of the goods to the Buyer, information about the Seller (business name, registered office, ID Number, registration number in the Business Register, etc.), or any other details.
3.6. The automatically executed Order Confirmation Notification from the Seller’s electronic system which the Buyer receives to the chosen e-mail address immediately after the order has been placed shall not be deemed to be a binding confirmation of the order; this Notification is for informational purposes only to notify the Buyer that the order has been received. If necessary, any other information regarding the Buyer’s order will be sent to the Buyer’s e-mail address.
3.7. In the event that the price is higher, the Seller is obligated to request the Buyer’s consent to change the price according to the applicable price list before confirming the order. Only when the Buyer agrees to the change and the Seller subsequently confirms (accepts) the order, the contractual relationship shall be deemed to be concluded.
3.8. The cost of using remote means of communication (phone, internet, etc.) to place an order is at the standard rate and depends on the tariff of the telecommunications services used by the Buyer.
3.9. All prices for goods and services and all fees in the online shop are inclusive of VAT.
4. RIGHTS AND OBLIGATIONS OF THE SELLER
4.1. The Seller is obligated to:
4.1.1. deliver the goods to the Buyer in the agreed quantity, quality, and on the agreed date as per order confirmed by the Seller, and to pack or prepare the goods for transport in the manner necessary to preserve and protect them,
4.1.2. ensure that the delivered goods comply with the applicable legislation of the Slovak Republic,
4.1.3. hand over to the Buyer all documents necessary to accept and use the goods, and other documents, stipulated by applicable regulations, in written or electronic form, together with the goods at the latest.
4.2. The Seller has the right to due and timely payment of the Purchase Price by the Buyer for the delivered goods.
4.3. The Seller has the right to cancel the order if – due to stock out or unavailability of the goods – the Seller is unable to deliver the goods to the Buyer within the time period specified in these Terms and Conditions – Consumers or for the price listed in the online store, unless an alternative type of compensation has been agreed with the Buyer. The Buyer will be informed about the order cancelation by phone or e-mail and if the payment or a part of it has been completed, it will be refunded within 14 days to the bank account specified by the Buyer, unless otherwise agreed with the Seller.
4.4. The Seller reserves the right to verify the identity of the Buyer or person authorized to collect the goods through in-store pickup in cases where the delivery of the goods is paid in advance by card, bank transfer, or cash on delivery by the Buyer. The Buyer agrees to this right of the Seller.
5. RIGHTS AND OBLIGATIONS OF THE BUYER
5.1. The Buyer is obligated to:
5.1.1. accept the goods that have been purchased or ordered,
5.1.2. pay the agreed Purchase Price to the Seller within the agreed due date including the cost of delivery of the goods,
5.1.3. not disparage the business reputation of the Seller,
5.1.4. acknowledge delivery of the goods either by signature of the Buyer or the person authorized to do so by the Buyer or by any other appropriate means.
5.2. The Buyer is entitled to delivery of the goods in quantity, quality, on the date, and at the address agreed by the parties in the binding order confirmation.
6. DELIVERY CONDITIONS
6.1. The goods are sold according to the displayed samples, catalogues, type sheets, and sample lists of the Seller posted on the Seller’s online store’s website.
6.2. The Buyer acknowledges that the display of the goods on any page of the e-shop operated by the Seller is for illustrative purposes only. The display of the color shades depends, among other things, on the quality of the monitor or other equipment used by the Buyer.
6.3. Unless otherwise agreed, the Seller is obligated to deliver the goods to the Buyer without undue delay, at the latest within 30 days from the date of conclusion of the contract. The goods are considered delivered when the Buyer or person authorized by the Buyer accepts the goods or when the Seller hands over the goods to the shipping company authorized by the Buyer outside the shipping methods offered to the Buyer by the Seller.
6.4. The Buyer is obligated to pick up the goods at the address specified in the confirmation of the Buyer’s order by the Seller. If the Buyer fails to pick up the goods within five business days after the expiry of the period specified in the purchase agreement (binding acceptance) without prior written withdrawal from the contract, the Seller shall be entitled to compensation for damages in the amount of the actual costs of the repeated attempt to deliver the goods. After five business days from the date on which the Buyer was obligated to accept the goods, the Seller is entitled to withdraw from the purchase agreement.
6.5. The Seller is entitled to prompt the Buyer to pick up the goods before the expiry of the period agreed in the purchase agreement. The Buyer agrees unconditionally to the above right of the Seller.
6.6. The place of delivery is the address specified in the Order Confirmation by the Seller, unless the parties agreed otherwise in the purchase agreement.
6.7. If the Seller delivers the goods to the Buyer at the address specified by the Buyer in the purchase agreement, the Buyer is obligated to accept the goods in person or to arrange for the goods to be picked up by a person authorized by the Buyer in the Buyer’s absence to pick up the goods specified in the purchase agreement and to sign the delivery and handover note. The Seller may require the person authorized to accept the goods specified in the purchase agreement to produce the original or a copy of the purchase agreement, proof of payment, and a written authorization form. If the delivery of the goods must be repeated due to the absence of the Buyer at the address specified in the purchase agreement, all the resulting costs shall be borne by the Buyer, particularly the costs of repeated delivery of the goods to the address specified in the purchase agreement.
6.8. The Buyer is obligated to inspect the shipment (the packaging of the goods as well as the goods themselves) immediately upon delivery. In case the Buyer discovers incomplete packaging or mechanical damage to the packaging of the goods, the Buyer is obligated to notify the carrier and check the condition of the goods in the carrier’s presence. If damages to the goods are discovered by the Buyer upon delivery, we recommend that a record of the extent and the nature of the damages to the goods (damage report) be made immediately upon receipt of the goods and that its accuracy be confirmed by the carrier. Based on such report made to the Seller and after concluding the damage claim with the carrier, the Seller may offer to provide the elimination of the defect of the goods, a discount, and, if the defects of the goods are irreparable, delivery of new goods to the Buyer. If the carrier refuses to confirm the damage report, the Buyer is entitled to refuse the shipment. The foregoing shall also apply in the case of in-store pickup of the goods from the Seller.
6.9. We recommend any claims concerning the mechanical damage to the goods, which was not apparent upon the delivery of the shipment, to be made immediately after receipt of the shipment. Claims concerning such defects of the goods detected later may be accepted if it is proven that the defects were already present at the time of receipt of the goods from the carrier.
6.10. Before first use, the Buyer must read the Terms of Warranty, including the Instruction Manual if it was supplied with the goods, and then follow this information carefully.
6.11. In the event that the Seller does not deliver the goods within the limit specified in 6.3. of the Terms and Conditions – Consumers, the Buyer is entitled to withdraw from the purchase agreement and the Seller is obligated to return to the Buyer everything received from the Buyer based on the purchase agreement without undue delay.
7. PURCHASE PRICE
7.1. The Buyer is obligated to pay the Seller the Purchase Price of the goods agreed in the purchase agreement and/or the price specified in the Seller’s price list valid at the time of conclusion of the purchase agreement, including the costs of delivery of the goods (hereinafter referred to as “Purchase Price”).
7.2. The Buyer is obligated to pay the Seller the Purchase Price for the agreed goods within the period specified in the purchase agreement, at the latest, however, upon receipt of the goods.
7.3. If the Buyer pays the Seller the Purchase Price via wire transfer, the date of payment shall be deemed to be the date on which the full Purchase Price has been credited to the Seller’s bank account.
7.4. The Buyer may pay the Purchase Price by:
7.4.1. cash on delivery,
7.4.2. bank transfer,
7.4.3. the GoPay payment gateway.
7.5. If the Buyer chooses to pay by bank transfer, the Seller will automatically send payment instructions to the Buyer via e-mail. After the payment is credited to the Seller’s bank account, the Buyer shall receive a tax receipt on the same e-mail address. With an advance payment by bank transfer, the delivery date may be affected by the date of payment. It is necessary that the amount is credited to the Seller’s account no later than five business days after the order confirmation, otherwise the Seller may consider the order canceled. If the Buyer chooses in-store pick up of the goods whose Purchase Price has been paid by bank transfer, the Seller is entitled to require the Buyer to produce an identity document (ID card, passport) in order to identify the Buyer.
8. PASSAGE OF TITLE AND TRANSFER OF RISK OF DAMAGE TO THE GOODS
8.1. Ownership of the sold goods and risk of accidental destruction, accidental deterioration and loss of the item shall pass to the Buyer from the moment of delivery.
9. COMPLAINT HANDLING POLICY
9.1. This Complaint Handling Policy stipulates the complaints procedure and the process of resolving warranty claims for goods purchased through the Seller’s portal https://www.envytherapy.com/ and https://www.simpltherapy.com/. Complaints shall be handled in accordance with this Complaint Handling Policy, the Civil Code, and the Consumer Protection Act.
9.2. The Seller shall be liable for any defect which the sold goods have at the time of their delivery, and which arises within two years from the date of delivery.
9.3. If the goods are defective, the Buyer shall have the right to make a claim at any of the Seller’s premises in person or by delivering the goods to the Seller’s address with the Seller’s Warranty Claim Form or in any other appropriate manner. In case of doubt, the Buyer can always make a claim for goods or services, lodge a complaint or any objection at the address of the Seller’s registered office:
Klinika ENVY, s.r.o. – Claims Department
Nerudova 14
040 01 Košice
Slovakia
9.4. When submitting a claim, the Buyer is obligated to indicate precisely the type and extent of the defects of the goods. The claim goes into effect on the date on which both of the above conditions have been met. The Buyer may exercise the rights arising from liability for defects only if the defect has been reported within two months of discovery.
9.5. The Seller shall issue a written Confirmation of Defect to the Buyer, in which the Seller will indicate the period within which the defect will be eliminated and shall inform the consumer of the rights arising from Section 618 et seq. of the Civil Code. The period mentioned in the previous sentence may not be longer than 30 days from the date of the notification of defect, unless a longer period is justified by a valid reason beyond the Seller’s control.
9.6. The Buyer has the right to choose the elimination of the defect to be replacement of the item or repair of the item. The Buyer may not choose a method of eliminating the defect which is not possible to carry out or which would result in disproportionate costs to the Seller in comparison to another method of eliminating the defect, taking into account all circumstances, in particular the value which the item would have without the defect, the seriousness of the defect, and whether the other method of eliminating the defect would cause the Buyer significant inconvenience.
9.7. The Seller may refuse to eliminate the defect if neither repair nor replacement is possible or if it would involve disproportionate costs with regard to all circumstances.
9.8. The Buyer is entitled to receive a reasonable discount from the Purchase Price or withdraw from the purchase agreement without meeting an additional reasonable period if:
9.8.1. the Seller has neither repaired nor replaced the item,
9.8.2. the Seller has neither repaired nor replaced the item in accordance with Section 623 (4) and (6) of the Civil Code,
9.8.3. the Seller has refused to eliminate the defect pursuant to Section 623 (2) of the Civil Code,
9.8.4. the item has the same defect despite the repair or replacement of the item,
9.8.5. the defect is of such a serious nature as to justify an immediate discount from the Purchase Price or withdrawal from the purchase agreement, or
9.8.6. the Seller has declared or it is apparent from other circumstances that the defect will not be eliminated within a reasonable period or without causing serious inconvenience to the Buyer.
9.9. The discount from the Purchase Price must be proportionate to the difference between the value of the sold item and the value it would have had if it had been free from defects.
9.10. The Buyer may not withdraw from the purchase agreement under the clause 9.8. if the Buyer has participated in the formation of the defect or if the defect is insignificant.
9.11. After determining the method of handling the claim, the Seller shall handle the claim immediately, in justified cases no later than 30 days from the date of submitting the claim.
9.12. The Seller may refuse liability for defects. The Buyer shall be notified in writing of the grounds for refusal. If the Buyer proves the Seller’s liability for defects by an expert opinion, an expert statement issued by an accredited person, authorized person or notified body, the Buyer may resubmit the claim and the Seller may not refuse liability for defect.
10. PROCESSING OF PERSONAL DATA
10.1. The Seller hereby notifies the Buyer that pursuant to Section 13 (1)(b) of Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendment and Supplement of Certain Acts, the Seller as a data controller will process the Buyer’s personal data in the course of the purchase agreement conclusion without the Buyer’s consent as a data subject, given that processing of the Buyer’s personal data will be carried out by the Seller in the pre-contractual relationship with the Buyer and the processing of the Buyer’s personal data is necessary to fulfill the purchase agreement in which the Buyer acts as one of the contracting parties.
10.2. By ticking the box “I agree to the terms of use and processing of personal data” displayed in the “Order Data” section, the Buyer may express unconditional consent with the processing, management, and archiving of the personal data contained in the order data, data detailed in the registration form, as well as other data provided to the Seller in connection with the purchase of the goods through https://www.envytherapy.com/ and https://www.simpltherapy.com/, for the duration of the contract and for 3 years after its termination for the purpose of sending information about new products, discounts, promotions on the offered goods, and processing the data in all of the Seller’s information systems and for other marketing purposes of the Seller and the Seller’s business partners.
10.3. None of the personal data provided will be otherwise disclosed, provided to a third party, etc., except as stated in the preceding clause and except for situations connected to distribution or payment related to the goods or services related to the ordered goods (disclosing name, account number, and delivery address), or special marketing promotions. The Seller shall act in such a way that does not cause harm to the data subject’s rights, namely the right to human dignity, and shall also mind the protection against unauthorized interference with private and personal life of the data subject.
10.4. The Buyer is entitled to withdraw Consent to the Processing of Personal Data in written form at any time, without giving any reason.
10.5. The legal basis for the processing of the Buyer’s personal data is the contractual relationship, i.e. the purchase agreement concluded between the Seller and the Buyer.
10.6. The Buyer has the right to review the personal data processed by the Seller, to correct them and to demand that they are no longer processed. To exercise this right, it is necessary to send a written request to the Seller’s address of the Seller’s registered office:
Klinika ENVY, s.r.o.
Nerudova 14
040 01 Košice
Slovakia
11. WITHDRAWAL FROM THE CONTRACT
11.1. The Seller is entitled to withdraw from the purchase agreement due to the stock depletion, unavailability of the goods, or if the manufacturer, importer, or supplier of the goods agreed in the purchase agreement has discontinued production or made such significant changes to have made it impossible to perform the Seller’s obligations arising from the purchase agreement, or due to force majeure, or if despite all the efforts that can be rightfully required of the Seller, the Seller is unable to deliver the goods to the Buyer within the period specified in these Terms and Conditions – Consumers, or at the price indicated in the online store. The Seller is obligated to inform the Buyer immediately of this fact and refund the deposit already paid for the goods agreed in the purchase agreement within 14 days from the date of notification of withdrawal from the contract by bank transfer to the account specified by the Buyer.
11.2. The Buyer has the right to withdraw from the purchase agreement without giving a reason under the conditions stipulated in Section 19 et seq. of the Consumer Protection Act within 14 days of the date of receipt of the goods. The Buyer may withdraw from the contract, the subject of which is delivery of the goods, before the period of withdrawal from the contract has started. The withdrawal period is considered to have been fulfilled if the notice of withdrawal has been sent to the Seller no later than on the last day of this period.
11.3. Withdrawal from the contract shall render the contract void. If the Buyer withdraws from the contract, any supplementary contract relating to the purchase agreement from which the Buyer has withdrawn shall also be terminated as if it had never been made.
11.4. The Buyer may not withdraw from the contract, the subject of which is:
11.4.1. delivery of the goods produced according to the consumer’s specifications, or custom-made goods,
11.4.2. delivery of goods subject to rapid deterioration or perishable goods,
11.4.3. delivery of goods enclosed in protective packaging which are not suitable to be returned for health protection or hygiene reasons, if the protective seal was damaged after delivery (e.g. pharmaceuticals, cosmetic products, cosmetic devices, drugstore goods, other products intended for personal use, etc.), and
11.4.4. in other cases, defined in Section 19 (1) of the Consumer Protection Act.
11.5. In case of the purchase of consumer goods (e.g. pharmaceuticals, cosmetics, cosmetic devices, drugstore goods, other products intended for personal use, etc.), it is only possible to withdraw from the contract if the Buyer delivers the goods undamaged and unused in the original packaging intact.
11.6. The Buyer may exercise the right to withdraw from the contract with the Seller in written form or in the form of a record on other durable medium, and, if the contract was concluded orally, any unequivocally worded declaration by the consumer expressing the consumer’s intention to withdraw from the contract shall suffice to exercise the consumer’s right of withdrawal from the contract. The Buyer may use the sample Form for Withdrawal from the Contract (available for download here). Information on the Exercise of the Consumer’s Right of Withdrawal from a Contract is available for download here.
11.7. The Buyer is obligated to send the goods together with the accessories, including documentation, manual, warranty card, proof of payment, etc., if possible, in the original packaging back to the Seller or hand over the goods to the Seller within 14 days from the date of withdrawal from the contract at the following address:
Klinika ENVY, s.r.o.
Nerudova 14
040 01 Košice
Slovakia
11.8. The Seller is obligated to refund all payments received from the Buyer under or in connection with the purchase agreement or a supplemental agreement including the costs of transport, delivery, postage, and other costs and fees, within 14 days from the receipt of the notice of withdrawal from the contract.
11.9. Upon withdrawal from the contract, the Buyer shall bear the direct costs of returning the goods to the Seller or to the entity authorized by the Seller to receive the goods, as well as the costs of returning the goods which cannot be, due to their nature, returned by post.
11.10. The Seller is not obligated to refund the payment to the Buyer upon withdrawal under clause 11.8. before the goods are delivered to the Seller or before the Buyer proves that the goods have been sent back to the Seller.
11.11. The Seller is not obligated to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Seller.
11.12. In the event that the Buyer withdraws from the contract and delivers to the Seller goods which have been used and are damaged or incomplete, or the value of goods in question is reduced as a result of such treatment of the goods that is unsuitable with the treatment necessary to ascertain the characteristics and functionality of the goods, the Seller shall be entitled to compensation from the Buyer in the amount of the costs of the goods’ repair and restoration to the original condition, or the Seller shall be entitled to demand reimbursement of the reduction in the value of the goods from the Buyer.
12. DISPUTE RESOLUTION
12.1. If the Buyer was not satisfied with the handling of the claim by the Seller, or if the Buyer contacted the Seller with a request to remedy and was not satisfied with the manner in which the Seller settled the claim, or if the Buyer believes that the Seller violated the Buyer’s rights, the Buyer is entitled to contact the Seller with a request to remedy under the provisions of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts. If the Seller dismisses such a request or fails to respond within 30 days from the date of its submission, the Buyer is entitled to file a petition for the initiation of alternative dispute resolution to an alternative dispute resolution body. The alternative dispute resolution body is the Slovak Trade Inspection, Prievozská 32, P.O. Box 5, 820 07 Bratislava, Slovakia, or any other competent authorized legal person registered in the alternative dispute resolution bodies list maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk). The Buyer is entitled to choose to which of the alternative dispute resolution bodies to turn.
12.2. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Buyer is entitled to use an online dispute resolution platform (hereinafter referred to as “ODR”) to resolve disputes with the Seller in the language of the Buyer’s choice. The Buyer may use the ODR platform to resolve alternative disputes which is available at http://ec.europa.eu/consumers/odr/. The Buyer shall complete an electronic complaint form when submitting a request to the ODR platform. The information which the Buyer submits must be sufficient to identify relevant online alternative dispute resolution body. The Buyer may attach documents in support of the complaint.
12.3. In the event that the Seller settles the warranty claim procedure as a justified rejection of the claim, yet the defect of the product objectively persists and has not been eliminated, or in the event of any other violation of the Buyer’s rights, the Buyer may exercise their rights through the court system of the Slovak Republic.
13. FINAL PROVISIONS
13.1. The Seller reserves the right to modify these Terms and Conditions. The obligation of written notification of any changes to these Terms and Conditions is fulfilled by posting the Terms and Conditions on the Seller’s online store’s website. However, a binding contract is governed by the Terms and Conditions applicable at the time it was concluded.
13.2. If the purchase agreement is concluded in written form, any modification thereof must be made in written form.
13.3. In case of doubt, the contracting parties agree that the period of use shall be deemed to be the period from the date of delivery of the goods to the Buyer (including the date of delivery) until the date of the return of the goods to the Seller or handing over of the goods to the carrier for the purpose of their shipment back to the Seller.
13.4. The contracting parties agree that communication between them shall be carried out mainly in the form of e-mail messages, or through letters.
13.5. These Terms and Conditions shall become effective for the Buyer upon the Buyer’s submission of an electronic order.
13.6. In the event of any objections to the provisions of Terms and Conditions – Consumers, the Buyer is entitled to contact the Seller and propose to negotiate modifications.
Terms and Conditions are effective from July 1, 2024.